Shipping policy
ROCHE CODY J
Thank you for choosing ROCHE CODY J for your bag purchases. Our core goal is to ensure every customer receives their ordered bag products in perfect condition, with accurate order fulfillment and reliable shipping arrangements within the stipulated delivery period.
1. Order Processing Time
Upon successful receipt of your official order confirmation, our team will complete order verification, product inspection and packaging procedures within 1-3 business days. Weekends and official public holidays are excluded from processing schedules.
Processing timelines may be prolonged during peak shopping seasons, promotional activities or unexpected order surges. We will send official notification emails to all customers promptly once notable delivery delays are confirmed.
2. Shipping Rates and Delivery Estimates
All applicable shipping fees will be automatically calculated and clearly shown on the checkout page before you finalize your payment, ensuring full transparency for every transaction.
Estimated delivery times:
Standard Shipping: 15 business days
All quoted delivery durations are approximate. Actual delivery progress may be affected by multiple uncontrollable factors, including logistics carrier delays, customs clearance procedures, inclement weather, regional logistical shortages and national holidays.
3. Shipment Confirmation and Order Tracking
As soon as your bag order is dispatched from our warehouse, a shipment confirmation email containing complete tracking codes and logistics inquiry access will be sent to your registered email address.
Logistics tracking data will be updated and accessible for inquiry within 24-48 hours after the logistics carrier picks up your parcel.
4. Incorrect Address Disclaimer
Customers are solely responsible for double-checking and confirming the accuracy and completeness of their shipping address during the checkout process.
ROCHE CODY J accepts no liability for delivery failures, misdeliveries or lost parcels resulting from incorrect, incomplete or invalid shipping information provided by customers. Any parcel returned to our warehouse due to address errors will require the customer to cover additional reshipping charges for re-delivery.
5. Lost or Damaged Packages
Lost Packages:
If your parcel goes missing during transit, please submit a support request to our customer service team within 7 days following the scheduled expected delivery date.
Damaged Items:
If your purchased bags arrive with structural damage, surface scratches or packaging breakage, please get in touch with our support team within 48 hours of receiving the parcel. You are required to provide clear, unedited photos of the damaged products and original packaging for official assessment.
Our professional support team will evaluate your submission thoroughly and settle the issue in the most efficient manner possible.
6. Product Care and Usage Notice
Each of our bag products comes with exclusive care and maintenance guidelines. Customers are advised to follow the standard instructions for daily use, cleaning, storage and maintenance of all bag items. ROCHE CODY J will not be held accountable for product wear, damage or deformation caused by improper maintenance, unauthorized modification, faulty cleaning methods or personal misuse.
7. International Shipping and Customs Notice
International cross-border shipments may incur customs duties, import taxes and other official clearance fees, which vary according to the policies of the destination country. All such additional charges are the exclusive obligation of the customer and are not included in the product price or standard shipping fees.
8. Contact Information
Should you have any questions, concerns or feedback regarding this Shipping Policy or your order delivery status, please reach out to us via the contact details below:
Trade Name: ROCHE CODY J
Phone number: +1 361-428-5170
Email: contact@tksbuddy.shop
Physical address: 2063 N Elder Ave, Huachuca City, AZ 85616-8126, United States